GENERAL TERMS & CONDITIONS
PRICE
All the prices quoted are as per your choice as selected on the system at the time of submission and are correct but are subject to change without prior notice. As many components of tour packages are not Fishtail Tours owned property, it may be due to taxes system, hike on flight price and other any reason which are beyond control of Fishtail Group.
REFUND
All the tour & land arrangements which may be guaranteed are subject to Fishtail Travels inability to provide the same as result of act of Government or such authorities, civil disturbances, strike as a result of any other causes beyond Fishtail Travel’s control. Fishtail Tour & Travel shall incur no liability to provide any services confirmed if such inability is due to, any of the cause listed above and no refund shall be made on the part or full payments received by us.
TURN AWAY
In the unlikely event, the Hotel / Resort Safari camp booked is unable to accommodate reconfirmed reservation for whatsoever reason, the properties as booked shall undertake the responsibility of accommodating the business in alternative property of equal ranking as far as possible. Any extra expenses incurred during this process is not the responsibility of Fishtail Tours & Travels. Fishtail Tours & Travels will of course help in this process to the best of it’s ability taking the interest of principles in mind.
DEPOSITS
Reservation of hotel & other tour land arrangement are confirmed by Fishtail Tours & Travels subject to receipt of deposits. Advance payment of 50% of the total tour-land costs including Hotel must be received by Fishtail Tours & Travels at the time of service confirmation. Complete payment is to be made before 15 days unless prior credit arrangements have been made with us.
RESERVATIONS
Reservations may be made through online system/ e-mail, stating the services required. We take the undertaking process for this reservation and duly confirm the arrangements. The final reconfirmation is required as per the schedule under “Naming & Rooming list”.
CREDIT POLICY
Tour operators or travel agents interested in getting credit facilities from Fishtail Tours & Travels should make an application which shall be reviewed and the decision duly intimated to the applicant.
COMPLIMENTARY POLICY
For all the land tour arrangement, we will provide you one person complimentary on tour plan, for every 15 paying full guest in a tour. Complimentary or discount accommodation shall be made on a twin sharing basis not in a single occupancy basis.
TRIP CANCELLATION POLICY
The trip cancellation policy applies as follows:
Note: The above cancellation rules may not be applied on various tours/ individual services booking where no show rules are in effect as- as flight, hotel booking services, Tibet and Bhutan Tour, Please kindly reconfirm cancellation and refund policy with us at the time of booking.
Our cancellation policy applies in every instance. There will be no exception for any reasons therefore we strongly recommend that you purchase trip cancellation insurance. This low cost insurance protects all deposits and payments should you have to cancel your trip due to personal or family illness. Should you or anyone in your choice purchase this insurance, please deal directly with the insurance company. Baggage and accident insurance are also available.
EXTRA COSTS
Round trip airfares from your starting location and back, some city meals, passport and visa fees, tips for guides and trek staff, any medical check-ups, treatment, evacuation and immunization, insurance of any kind, excess baggage charges, airport taxes and any other items of a personal nature are not included in land costs.
AIRLINE CLAUSE
The airlines are not to be held responsible for any act of omission or event during the time passengers is not on board their planes or conveyances. The passenger contract in use by the airline, when issued shall constitute the sole contract between such purchase of these tours and or passenger. Such contracts are subject to the laws of the countries involved.
YOUR FINAL AGREEMENT
By making reservations with Fishtail Tours & Travels or its associates and depositing your advance payment with us, our agents or representatives, you agree to each of the foregoing terms and conditions and agree that you are thereby bound. You also acknowledge that you have carefully read and understood the foregoing terms and conditions.
